--- Strict Notice of Cancellation Policy ---
Within 48hrs - £25.00 Charge*
Within 24hrs - £40.00 Charge*
Non Attendance - Full Session Price*
(*) (Make sure you have enough time to get to the appointment comfortably with time to spare before for parking etc. and be there 5 to 10 minutes prior to the Session Start Time).
If you can't make it due to something unforeseen and become aware you will be running late on the day, due to other circumstances, you are of course welcome to reschedule before the 48hr or 24hr cancellation period comes into effect.
For any more than 1 Cancellation or Non Attendance or Lateness, we reserve the right to refuse to see you, if necessary, as per our main Terms and Conditions.
Appointments once booked are non refundable at our discretion.
The Practice may at its discretion offer an alternative appointment time. Our Private Practice reserves the right to cancel an appointment at its sole discretion. We will only do so in the most exceptional circumstances and will give as much notice as possible. We accept no liability whatsoever for any financial or other consequences of the cancellation.
--- Appointment Time & Lateness ---
Booked time of the Session e.g. 12pm is the start time, please arrive only 5 to 10 minutes before for ease of transition between Client session times. If you are running late please let us know as soon as possible, refer to Notice of Cancellation above. We will do our best to make a full session available however note our ability to do so will depend upon bookings before and after your session time slot. We cannot guarantee the possibility of seeing you if you are late or inform us you will be late, as your lateness duration, may impede into other peoples sessions, so we need to be fair to all parties concerned, we will arrange if needed an alternative slot. Our time and your time is valuable.
If you ring before and we know you are going to be late, then we can tell you there and then on the phone the possibility of still seeing you or re-arranging for another time that's convenient.
Special Note: If you are late more than once without what we feel good reason, then we reserve the right to refuse to see you in the future as we are a professional practice, our time and other clients time are paramount, this may also result in your money not being returned either in part or full.