Cancellation Policy

Strict Notice of Cancellation Policy, after payment & booking confirmation of Session Time/Date.

We operate a Strict - No Refund Policy, once payment is done, due to thorough Intake & Screening processes prior to booking or payment for sessions. However we can reschedule sessions paid for if needed, due to lateness or unforseen circumstances to a degree. This helps ensure clear boundaries and consistency in all client relationships.

Intake Screening Initial Consultation phone calland the Pre Session Form details are to accertain that you are ready for therapy and ok to proceed, where you can ask any questions and the therapist, before we go to the next step, booking and paying for any sessions. We never allow clients to book sessions without these vital steps, to make sure clients are ready and at threshhold. This is why private practices like dentists etc., ask you to pay upfront for treatments.

Once sessions are booked, it costs the therapist time with admin and money to book sessions at any centres and down time between sessions, as we can't always fill that session slot due to lack of time. That's also not taking into account other incured cost such as travel, and centre cancellation fee loss. We can reschedule sessions and pass them on to others, see Migration of Booked Sessions to Third-Party below again terms apply.

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1st Reschedule of Session.

Usually No Charge, depending on reason.

2nd Reschedule of Session.

At therapists discretion, terms & conditions may apply.

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Cancellation or Rescheduling of Sessions

We strive to provide a full session within the time and date perameters booked:

However, our ability to do so depends on bookings before and after your slot and the duration of your lateness or cancellation notification time frame. We cannot guarantee seeing you if your lateness or cancellation impedes or affects other client's sessions to a certain degree.

Sometimes I do cater for 30 minutes between sessions to allow for overrun from previous sessions and time to get ready for the next session, however that depends on the centres booked for your session, as not all centres allow for this especially if at busy times of the year and where rooms are used by other therapists/specialists.

Multiple cancellations, non-attendance, inability to attend or any lateness may result in our refusal to see you and may incur charges.

Migration of Booked Sessions to Third-Party

At the therapists discression, dependant on the reasons for cancellation or notification, non-attendance of sessions and time duration. Rather than loosing the session full payment, it may be possible to nominate the payed for session/sessions to a family member or third-party. Just ask for details.

Note: If the origional person has paid for a Standard session and other third party recipient needed a more advanced session to cater for Addictions say, then they would only need to pay the differential between the Standard and Addiction or Higher session. Any questions just ask.

Appointments Booked

Payments via Invoice, Bank Transfer, Card, PayPal, or Cash, if cancelled or rescheduled due to illness or unforeseen circumstances, are non-refundable once payment is received as discussed. This is due to time already spent on our initial screening consultation calls and pre-session-from booking in process to make sure clients are ready for therapy.

3rd Party Therapies alongside our Sessions

Whilst undertaking a course of hypnotherapy sessions with us, note that for best outcome we advise NOT to do any other mind therapies alongside our sessions, for the duration of treatment. Especially other therapies such as talking therapies, like Counselling and CBT, as they are totally different modalites (We deal with the autonomic nervous sytem, feelings, emotions, triggers and patterns the automatic unconscious processes and behaviour, not the conscious mind, mouth and brain part) therefore from experience, talking therapies, can often end up undoing or re-installing issues that are undergoing treatment in our sessions with the client. As talking therapies can amplify and re-associate people back into issues and often make them worse than before, because of this reason. Clients come for Hypnotherapy mainly as talking therapies have already not worked. Therefore if you are thinking of doing any other mind therapies alongside booked sessions, please let us know know, before you embark on doing sessions, so we can discuss.

Disclaimer: Theraputic Outcome

By undertaking any therapy with us, you accept that therapeutic outcomes cannot be guaranteed. Practice fees are payable in consideration of our time, expertise, service, CPD training, and costs incurred from resources used during the session etc. We do not offer refunds. We promise to work towards an outcome and may offer alternative therapeutic approaches if necessary outside of the practice. We are Holistic Therapists not Medical Practitioners.

Understand that with any therapy, change usually occurs when one is ready and willing to listen and follow simple instruction. We cannot facilitate change for individuals who are not ready or attending sessions due to third-party instruction, without desire to engage or be there. Additional sessions may be needed to address underlying motivations, barriers or primary or secondary gain or self sabotage.

Any questions of course, just ask.

Session Safety Client & Therapist

All sessions are recorded by simple audio only for the protection of the client and the therapist, at the start of any session the client will be notified. It's used only for reference and to help with client next session strategy and insight. It can also be anonomised and used for training purposes of other therapists if needed, only with express consent from the client first.

Note: Standard Sessions offered ARE NOT Counselling or CBT talking therapies and deal directly with the feelings and emotional triggers, the driving force behind the issue without the need of countless sessions or dredging up trauma or belief mechanisms and without the need to understand the issue or talk about it at length, as you know when, where and how you feel, when the issue occurs. Therefore as long as you can follow simple instruction and are ready, then I can help you. I only need brief information of the the triggers and negative anchors to change the problems you face.

Communication GDPR and DATA

All calls and communications with our practice are recorded for quality assurance and training purposes. By engaging in any form of communication with us, including but not limited to phone calls, text messages, emails, and in-person conversations, you acknowledge and consent to the recording and storage of such communications. These recordings are maintained in accordance with applicable data protection and privacy laws. If you have any questions or concerns regarding this policy, please contact us prior to any further communication.